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The following extracts are taken from a student's reflective journal while on a study trip to Europe. Here the reflection, analysis and critique have been interwoven together. Identify the following parts.


Bal, C. (1990). It's all in the asking: A perspective on problems of cross-cultural communication between native speakers of French and native speakers of Australian English in the workplace. Australian Review of Applied Linguistics. Series S, 7: 66-92
Kaplan, R. B. (1996). Review of intercultural communication at work: cultural values in discourse. Language in Society 25 (3), 452-456



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