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Knowing your audience

Every time you write something you should have a particular reader or audience in mind. You must adapt the content, tone and language of your email to the situation (context) and intended audience of your communication. This does not only apply to email, but to all communication.

When composing your email, do not assume that the receiver will understand your language. You should always:

  • focus your writing to assist your readers
  • make sure you know who your reader is before you start to write - the way you would write something to a friend or colleague would be different from the way you would write to a supervisor
  • take care when using acronyms e.g. TAFE, technical language and even humour.

Appropriateness is the key to knowing your audience, appropriateness of language, content and tone.

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When to use email

 

 

 

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