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Subject lines

When you send an email you want to make sure that it is opened, read and acted upon. The subject line of each email message needs to say precisely what the email is about.

A good subject line should give the recipient an accurate idea of what the message is about before it is opened. The subject line is often the only clue the recipient has when filing messages into folders. If you are replying to a message but are changing the topic, it is a good idea to change the subject line.

In the following exercise read the email example and choose the correct subject line.


Using correct tone



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